Cancellation Policy & GDPR

 

Should you need to cancel your appointment, please give us as much notice as possible so we can offer the appointment to someone else.

 

We reserve the right to charge a £20 fee for appointments that are cancelled with less than 24 hours notice.

 

Continual breach of the policy may result in you being asked pre payment for treatment at time of booking, or to seek treatment elsewhere.

 

If you are later than 10 minutes after your scheduled appointment time, you may be refused treatment if there is not enough time to carry out the treatments required.

 

 

This Privacy Policy describes how when and why we collect, use, information when you use our services, This is to complance with the General Data Protection Regulations (GDPR) 2018.

 

Information the clinic collects. When attending our clinic for treatment you provide us with certain information, name, address,telephone email. Medical information and payment information. information is stored on an electronic patient record diary system which is protected. Paper based patient records are kept lockable cabinet and disposed. 

 

Information sharing and disclosure. The information about our patients/ is important to us. Your personal information is only shared with your consent to other medical professional, such as a collegue or your GP or consultant

 

Our staff will only use your personale infomation which is necessary to perform there role within happy feet happy sole, confirm or cancel appoinments and taking payments. All our staff have recieved training in GDPR and Privacy Policies

 

 

 

We retain your personal information only for as long as necessary to provide you with my services and as described in the Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. The retention of podiatry records is normally 7 years, after the last appointment.

 

​Your rights.

You have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases as described below:

Access. You have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below. Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. In the case of health records these are normally exempt from change and deletion requests. 

 

If you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with the Information Commissioner www.ico.org.uk

 

Malking a request or complaint 

All formal requests or complaints will need to be in written fomat either letter or email.

Karen Hyman info@happyfeeyhappysole.co.uk

​

 

 

​